Shipping Policy

Shipping Process:

1:Processing time: Usually we need 1-3 business days to finish all the steps of your order like order confirmation, quality check, packing & tracking may take from 2-4 days to begin updating.

Please note that the processing time can also be affected by the item’s stock status. If your order includes hot items experiencing stock availability issues, the order can take between 3-5 business days to process.

2:We will update in the website system with the tracking number of your order after your order has been shipped. You will receive a notification email that contains your order details and tracking number. Please check your spam folder if you did not receive any email from us.

3:You only have to wait for the package to arrive after receiving the tracking number.

 

Shipping Cost:

All rugged phones on our website are eligible of FREE WORLDWIDE SHIPPING.

Shipping Time:

Different destinations may take different shipping time, please refer to the chart below for rates/times.

Shipping Countries Cost Shipping Time Courier
United States,Canada FREE 5~8Business Days DHL/UPS
Australia, New Zealand, Singapore FREE 7-10 Business Days DHL/UPS
United Kingdom, France, Spain,Germany,Netherlands,Japan,Belgium,Denmark,Finland,Ireland,Norway,Portugal,Sweden,Switzerland FREE 7-10 Business Days DHL/UPS
Brazil and Mexico FREE 9-15 Business Days DHL/UPS
Russia FREE 7-12 Business Days
OtherWorldwide Countries FREE 9-17 Business Days

 

Track Your Order

You can track your package by the following websites:

DHL

http://www.dhl.com

UPS

http://www.ups.com/tracking/tracking.html

17 Track

https://www.17track.net/en

Please feel free to contact us with the ”contact us” page if you have any questions regarding the logistics of your order.

Declaration value

Usually, to make sure the package goes through destination country custom smoothly, Items shipped from Blackview-shop will be declared at the lowest value according to the quantity.

Import duty

Please note: Blackview-shop is not responsible for any import duties and custom cost when goods passing your country custom. Every country custom have different requirement for import, some countries are strict and special, have limited for the declare value, description, shipping method; please check the import duty rule of your country before placing order. You can send us the declaration instructions if have special request when packing order.

Customs Tax

Please note: Blackview-shop.com is not responsible for custom tax if goods held in destination custom. If the package is unlucky hold by the custom, the customer has the duty to contact with custom and pay for some charges to get the package to arrive safely. We will do our best to support to clear your custom such as offer commercial invoices in time etc. If any customer does not want to clear custom casing the goods returning to China or shipment confiscated, all the charges need to be paid by the buyer.